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1. Contact Information:
Vineet to provide the contact number for on-call support.
Publish General number in the app.
Consolidate email IDs to a single global ID and ensure it routes to the appropriate team.
2. Form for Reporting Issues:
Create a form within the app for users to report issues with categories and contact details.
3. Crash Reporting:
Implement an automatic crash reporting system within the app.
4. Statistics and Metrics:
Gather data on the number of unique users and app usage.
Track and report the types and frequency of issues.
5. Notification System:
Develop a system for notifying users about upcoming updates.
Implement a feature for mandatory updates when necessary.
6. Self-Help Resources:
Add an a FAQ section and educational videos in the app.