Date

Attendees

  • Magesh

  • Vineet
  • Chaitanya (TTP Desk)
  • Sonia (TAOL-CRM IT)
  • Prasad JG (TAOL)

Goals

Discussion items

TimeItemWhoNotes




Action items

  • 1. Contact Information:

    •    Vineet to provide the contact number for on-call support.

    •    Publish General number in the app.

    •    Consolidate email IDs to a single global ID and ensure it routes to the appropriate team.

    2. Form for Reporting Issues:

    •    Create a form within the app for users to report issues with categories and contact details.

    3. Crash Reporting:

    •    Implement an automatic crash reporting system within the app.

    4. Statistics and Metrics:

    •    Gather data on the number of unique users and app usage.

    •    Track and report the types and frequency of issues.

    5. Notification System:

    •    Develop a system for notifying users about upcoming updates.

    •    Implement a feature for mandatory updates when necessary.

    6. Self-Help Resources:

    •    Add a FAQ section and educational videos in the app.

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