Date

06 Aug 2024

Attendees

• Magesh

• Vineet
• Chaitanya (TTP Desk)
• Sonia (TAOL-CRM IT)
• Prasad JG (TAOL)

Goals

• Set goals, objectives or some context for this meeting.

Discussion items

Action items

• 1. Contact Information:

  •    Vineet to provide the contact number for on-call support.

  •    Publish General number in the app.

  •    Consolidate email IDs to a single global ID and ensure it routes to the appropriate team.

  2. Form for Reporting Issues:

  •    Create a form within the app for users to report issues with categories and contact details.

  3. Crash Reporting:

  •    Implement an automatic crash reporting system within the app.

  4. Statistics and Metrics:

  •    Gather data on the number of unique users and app usage.

  •    Track and report the types and frequency of issues.

  5. Notification System:

  •    Develop a system for notifying users about upcoming updates.

  •    Implement a feature for mandatory updates when necessary.

  6. Self-Help Resources:

  •    Add a FAQ section and educational videos in the app.