Cannot find my course/event

Problem

You have announced a course in Harmony and it is not showing up on your website in the course search or center page.

There could be multiple reasons for this problem.

Solution

Here’s what you do to make your course (or event) appears on the website. You could either follow the steps or watch a quick help video for each issue possibility.

Solution Steps

Cause 1 & 2 - Your  course (or event) is announced as ‘Private or has one of these course statuses -  complete, cancelled, declined or pending review

Steps

1. Log in to Harmony and find your course (click here if you don’t know how to do this)

2. On the course details page (see example below), check the ‘visibility’ column, and confirm if your course (or event) is ‘private’ or ‘public’ and check if your course status (or event status).
   

3. In case your course (or event) is ‘private’ or your course status (or event status) is either complete, canceled, declined or pending then it will not show up on the website. In case it’s ‘public’ or the course status is ‘active or full’ then check for other issue possibilities.

   
   

Cause 3 - In case your course is not added on the course locator tab on the course search page or not added under the correct tab

Steps

1. Go to your country’s website course search page (for instance if you are from US, then the link you should be going to is unity.artofliving.org/us-en/search/course

   

2. Check each tab for the course type (or event type) of your course

   
   

   In case your course type (or event type) is not added under any tab or added under the wrong tab, then that is possibly causing your course (or event) not to show up on the website. In this case you can raise a request with us to add it.

   In case it is added under the right tab, then check for other issue possibilities.

Cause 4 - Your course (or event) is not a part of the first 100 records that show up on the course search page

To have a low page loading time, we only show the first 100 course records (earliest upcoming courses are displayed first).

In case your course is not showing up, look at the course date of last course record on the page (For instance, in the above image, the date of the last course record is 30th September). If your course is planned for after this date, then you can narrow down your search by either putting a specific area in the search tab.

or selecting a specific course type.

In case your course still does not show up, then check for other issue possibilities.

Cause 5 - You are trying to find your course (or event) under a location or under a center that is different from what you entered in Harmony

Check what state, city and center have you added while announcing your course (or event).

If you are entering a location or finding your course (or event) under a center which is different from state, city and center entered in Harmony, then your course (or event) might not show up.

Trying searching for your course under the correct location or under the correct center.

Cause 6 - Sync Issue

In case none of the above resolutions are useful, then it could be a sync issue where your course (or event) from Harmony has not properly synced with the website. In such a case, raise a ticket below or have your country representative raise an issue

Cause 7 - You have announced a recurring event with registration enabled and some of the instances don't seem to show up on the website.

This is not technically a bug. Events can be announced  in 3 possible ways 

1 - Recurring events with registration enabled 

2 - Recurring events with registration disabled

3 - One-time (Non-recurring events)

In the first case where you announce a recurring event, one parent instance and multiple child instances get created in Harmony with each instance having a unique event id. This is because it becomes easier to track the number of registrations for different instances. However on the website there is only one unique link that gets created (common to both child and parent instances of Harmony) and that unique link shows up as only one instance on the website course search page.

For example, In Amsterdam one weekly recurring event is announced (with registration enabled) starting from July 1st to July 15th, then three instances (one parent and two child) will get created in harmony (one each for July 1st, 7th and 15th) but in the website (course search page) only one instance will get created. On website, only single landing page is created with “Every <Day>” displayed under below the event title.

So it may seem that there is a discrepancy in the number of event instances in harmony and the website and it might seem like a bug but in reality this happens because a group of recurring event instances in Harmony map to a single event instance on the website.

In the second case, only one event instance is created in Harmony since registration is disabled and the corresponding single website instance is created since there are no registrations to track. 

In the third case one event instance is created in Harmony and the corresponding single website instance is created since the event is a non-recurring event.

Please watch the video for more detailed explanation: 

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  Cannot find my course/event