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Your course or event 2 - has one of these course statuses - complete, canceled, declined or pending review 4 - is not a part of the first 100 records that show up on the course search page Or Or 6 - There is perhaps a sync issue between Harmony and the website Or |
Here’s what you do to make your course (or event) appears on the website. You could either follow the steps or watch a quick help video for each issue possibility.
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Anchor Cause4 Cause4
Cause 4 - Your course (or event) is not a part of the first 100 records that show up on the course search page
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In case your course still does not show up, then check for other issue possibilities.
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Anchor Cause5 Cause5
Cause 5 - You are trying to find your course (or event) under a location or under a center that is different from what you entered in Harmony
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Trying searching for your course under the correct location or under the correct center.
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Anchor Cause6 Cause6
Cause 6 - Sync Issue
In case none of the above resolutions are useful, then it could be a sync issue where your course (or event) from Harmony has not properly synced with the website. In such a case, raise a ticket below or have your country representative raise an issue
Anchor Cause 7 Cause 7
Cause 7 - You have announced a recurring event with registration enabled and some of the instances don't seem to show up on the website.
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For example, In Amsterdam one weekly recurring event is announced (with registration enabled) starting from July 1st to July 15th, then three instances (one parent and two child) will get created in harmony (one each for July 1st, 7th and 15th) but in the website (course search page) only one instance will get created. On website, only single landing page is created with “Every <Day>” displayed under below the event title.
So it may seem that there is a discrepancy in the number of event instances in harmony and the website and it might seem like a bug but in reality this happens because a group of recurring event instances in Harmony map to a single event instance on the website.
In the second case, only one event instance is created in Harmony since registration is disabled and the corresponding single website instance is created since there are no registrations to track.
And in In the third case one event instance is created in Harmony and the corresponding single website instance is created since the event is a non-recurring event.
Please watch the video for more detailed explanation:
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Multimedia date //event name Sync between harmony and the website for events.mp4
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